Shipping & Returns

How mats ship

• Mats ship in a protective polybag by default. Karen pads the folds to prevent creasing, and has never had a creasing complaint from a customer using this method.
• If you'd prefer your mat arrives in a cardboard tube, that's available at an additional postage charge — just ask when you place your order.
• Karen ships from Frisco, Texas via USPS, and walks orders to the post office every day with no shipping delay on her end.
• You'll receive a tracking number once your mat is on its way.

Shipping cost & speed

[Karen to fill — typical rate, expedited options, and your estimate of how long USPS usually takes from Frisco to most US destinations.]

International shipping

[Karen to fill — do you ship outside the US? If yes, which countries and any additional cost. If no, just say so plainly.]

Returns & exchanges

[Karen to fill — your return window, condition requirements, who covers return shipping, and whether you offer exchanges or just refunds.]

Damaged or lost packages

[Karen to fill — what you ask customers to do if their mat arrives damaged or doesn't arrive at all. Photo requirements, your replacement or refund process, etc.]

Questions

Karen handles all customer questions personally. The fastest way to reach her is via her Facebook page.